Help Desk Technician

Calling all tech-savvy problem-solvers! Alliance Global Partners, a dynamic player in the global logistics industry, is looking for a Help Desk Technician to Submit your application today. in Seattle, WA. If you love helping people and have a knack for troubleshooting, this is your chance to shine!

Alliance Global Partners is a global logistics and supply chain company that connects businesses to the world. We're not just moving packages; we're powering global commerce. With our headquarters in Seattle, we're a fast-growing company with a culture that values innovation, collaboration, and fun.

📋 Job Responsibilities

What you will do:
1. Provide first-line technical support to employees and clients, resolving hardware, software, and network issues.
2. Assist with the installation, configuration, and maintenance of IT systems and equipment.
3. Document and track technical issues and solutions for future reference.
4. Collaborate with the IT team to resolve complex technical problems.
5. Train and mentor new employees on IT systems and procedures.
6. Stay up-to-date with the latest IT trends and technologies to provide the best support.

🎓 Qualifications & Requirements

What we need:
1. A high school diploma or equivalent.
2. 1-2 years of experience in a help desk or technical support role.
3. Strong problem-solving skills and a customer-centric approach.
4. Excellent communication and interpersonal skills.
5. Basic knowledge of IT systems and troubleshooting techniques.
6. Ability to work independently and as part of a team.

🛠️ Skills

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